Subject: New comment - [#1492748] RE: Late Collection (URGENT) 6465394273
From: Babyshop <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Cc: [email-masked]
Date: Sun, 20 Sep 2020 06:13:54 +0000

There is a new comment in the ticket submitted by EcomRDC babyshop5 to HelpBSAE   Comment added by : Jessie Kathleen Go Caparas  Comment Content:  <div class="WordSection1">
<div class="MsoNormal">Thanks team.</div>
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<a id="OWAAMB4AEEC82FDE84EE89889AD591EF7D3BA" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Ksaconloc Returns</span></a>
<a id="OWAAMB6E071F241D743F0932DEC331980F0CC" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Mohammed Awad MohammedGaily</span></a> please process RMA # 24178069</div>
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<div>From: Sachin Maheshwari &lt;[email-masked]&gt;
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<b>Sent:</b> Sunday, September 20, 2020 10:12 AM<br>
<b>To:</b> EcomRDC babyshop5 &lt;[email-masked]&gt;; Ramesh Gottimukkala &lt;[email-masked]&gt;; Mohammad Ayaz &lt;[email-masked]&gt;; Ksaconloc Returns &lt;[email-masked]&gt;; Jessie Caparas &lt;[email-masked]&gt;;
 Shakeeb Arsalan &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; seeta.seeta &lt;[email-masked]&gt;; Apoorv Joshi &lt;[email-masked]&gt;; Abhishek Bargaonkar &lt;[email-masked]&gt;; Fauzan Ahmad, Musalman &lt;[email-masked]&gt;;
 Babyshop &lt;[email-masked]&gt;; Sulaiman Rehman &lt;[email-masked]&gt;; Bswh Rydnursery &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: Late Collection (URGENT) 6465394273</div>
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<div class="MsoNormal">Thanks Akram,</div>
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<div class="MsoNormal">Hi <a id="OWAAM8455999FA30F4421AA194A0BA5DA2A69" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Jessie Caparas</span></a>, can you pls co-ordinate with Conloc team to get the RMA processed.</div>
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<div class="MsoNormal" style="text-autospace:none"><span style='font-size:8.0pt;font-family:"Helv",sans-serif;color:black'>Regards,</span></div>
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<div class="MsoNormal" style="text-autospace:none"><span style='font-size:8.0pt;font-family:"Helv",sans-serif;color:black'>Sachin
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<b>From:</b> EcomRDC babyshop5 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Saturday, September 19, 2020 12:52 PM<br>
<b>To:</b> Sachin Maheshwari &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ramesh Gottimukkala &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mohammad Ayaz
 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ksaconloc Returns &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Jessie Caparas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Shakeeb Arsalan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; seeta.seeta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Apoorv Joshi &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Abhishek Bargaonkar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Fauzan Ahmad, Musalman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Sulaiman Rehman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Bswh Rydnursery &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Late Collection (URGENT) 6465394273</div>
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<div class="MsoNormal"><span style="color:#1F497D">Dear Sir,</span></div>
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<div class="MsoNormal"><span style="color:#1F497D">The subject order item received from customer. We hand over to conloc team.</span></div>
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<div class="MsoNormal"><span style="color:#1F497D">Dear Conloc Return Team,</span></div>
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<div class="MsoNormal"><span style="color:#1F497D">Below shipment once you received please confirm.</span></div>
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<div class="MsoNormal"><span style="color:#1F497D"><img width="746" height="385" style="width:7.7708in;height:4.0138in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE0ODk1NTY1MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.KNDEP8ar3bldrWgIfvQBaCxtD0WBKmDeWAQZduAAxpo"></span></div>
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#777777'>Thanks &amp; regards,</span></div>
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<span style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#777777'>Akram Shaik</span><b><span style="color:#1F497D"></span></b>
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<b>From:</b> Sachin Maheshwari <br>
<b>Sent:</b> Thursday, September 17, 2020 11:50 AM<br>
<b>To:</b> Jessie Caparas; Shakeeb Arsalan; Ramesh Gottimukkala; Mohammad Ayaz; EcomRDC babyshop5<br>
<b>Cc:</b> Escalations Dxbteam; seeta.seeta; Apoorv Joshi; Abhishek Bargaonkar; Fauzan Ahmad, Musalman<br>
<b>Subject:</b> RE: Late Collection (URGENT) 6465394273</div>
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<div class="MsoNormal">Hi <a id="OWAAMA7C666E0BBBC42ADBB31BF94719C9876" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@EcomRDC babyshop5</span></a> Akram,</div>
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<div class="MsoNormal">Can you pls help us here &amp; arrange to collect this damage item &amp; handover to Conloc team for return / refund processing.</div>
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<div class="MsoNormal" style="text-autospace:none"><span style='font-size:8.0pt;font-family:"Helv",sans-serif;color:black'>Regards,</span></div>
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<div class="MsoNormal" style="text-autospace:none"><span style='font-size:8.0pt;font-family:"Helv",sans-serif;color:black'>Sachin
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<b>From:</b> Jessie Caparas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, September 16, 2020 8:46 PM<br>
<b>To:</b> Shakeeb Arsalan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ramesh Gottimukkala &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mohammad Ayaz &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Sachin Maheshwari &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; seeta.seeta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Apoorv Joshi &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Abhishek Bargaonkar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Fauzan Ahmad, Musalman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Late Collection (URGENT) 6465394273</div>
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<div class="MsoNormal">Hi <a id="OWAAM362A29A836E44C1EADB35087F62C015A" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Ramesh Gottimukkala</span></a>
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<div class="MsoNormal">Please find the attached email reply CS team is getting related to the pickup request.</div>
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<div class="MsoNormal">FYI <a id="OWAAMA3A71F933066425B8B438D2E6C841965" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Sachin Maheshwari</span></a> can we just let our internal team pick up the item?</div>
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<div class="MsoNormal">Customer has been asking for a long time.</div>
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<b>From:</b> Shakeeb Arsalan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, September 16, 2020 6:02 PM<br>
<b>To:</b> Ramesh Gottimukkala &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mohammad Ayaz &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Sachin Maheshwari &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; seeta.seeta
 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Apoorv Joshi &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Abhishek Bargaonkar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Fauzan Ahmad, Musalman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: Late Collection (URGENT) 6465394273</div>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div class="MsoNormal"><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Hi Team,</span></div>
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<strong><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Problem Statement</span></strong><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'> : late collection (the order is pending with the
 customer since six months to be collected)</span>
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<strong><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Order Date</span></strong><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'> : Feb 13, 2020</span>
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<strong><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Order ID</span></strong><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>: 6465394273<br>
<strong><span style='font-family:"Arial",sans-serif'>item ID</span></strong> : 162159605 </span>
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<strong><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>return tracking ID</span></strong><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'> : 46179085853</span>
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<strong><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>reference ID</span></strong><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'> :  I16261D</span>
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<strong><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Issue Description</span></strong><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>: We have been trying
 to arrange the collection since six months and every time the AWB gets invalid due to different reasons from aramex like (customer did not pick up or he is having no item to be picked up and the last time as per customer they refused to pick it up because
 it is not packed) but the customer is saying he can not arrange for package for 25 KG item.</span>
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<strong><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Assistance Required</span></strong><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>: Need you to help
 us in getting the item collected as the return was approved by Sachin since March.<br>
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Please not that i have created the AWB/Collection ref on 16th of Sept mentioned above for your reference.</span>
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<b><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>From:
</span></b><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>"Shakeeb Arsalan" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>To: </b>"ALL RUH OPS Landmark" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, "AbdulrahmanMoha" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, "Ramez Grada" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;,
 "AbdelKaderS" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc: </b>"escalations dxbteam" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, "Seeta Seeta" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, "Fauzan Ahmad, Musalman" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;,
 "Apoorv Joshi" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, "Abhishek Bargaonkar" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent: </b>Thursday, August 27, 2020 5:45:38 PM<br>
<b>Subject: </b>Late Collection (URGENT) 6465394273</span>
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<div class="MsoNormal"><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Hi Team,<br>
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Problem Statement : late collection (the order is pending with the customer since six months to be collected)</span></div>
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<div class="MsoNormal"><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Order Date : Feb 13, 2020</span></div>
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<div class="MsoNormal"><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Order ID: 6465394273</span></div>
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<div class="MsoNormal"><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Assistance Required: Need urgent collection.</span></div>
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<div class="MsoNormal"><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Issue Description: We have been trying to arrange the collection since six months and every time the AWB gets invalid.<br>
Please make sure to contact the customer on the following NO 0535104383 to arrange the delivery the soonest, </span></div>
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