Subject: RE: Refund approval // 1391267 // 6215245603
From: Jessie Caparas <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Malik Ismail <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Ala Hamood <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 20 Sep 2020 06:10:21 +0000

Hi Fauzan,

Please go ahead with the refund.

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Saturday, September 19, 2020 8:03 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Ala Hamood <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Refund approval // 1391267 // 6215245603
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly assist us to get refund approval for below case.

Thank you for your help.

Regards,
Fauzan

________________________________
From: "Ala Hamood" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 14 September, 2020 08:42:26
Subject: Refund approval // 1391267 // 6215245603

Problem Statement : Refund approval

Ticket ID : 07392128
Order Date : Aug 11, 2020
Order ID: 6215245603 (Splash)
Tracking ID : 46072094482
Reference ID: H16E209
Total Price : 112 SAR
concept : SPLASH

Issue Description : The Customer placed the order on Aug 11, 2020  and Shipping Date from our side is 8/11/2020 , the customer has be return tow items (Kappa Printed Track Suit)  and  i have been check with aramex NO REPLAY but as they website the return has been done to wh  and have check with warehouse  they said (Please note that we haven't received this Order from the courier)

Case history : The customer reached out to us on  15 Aug 2020  and since then no action has been taken on the issue .

Customer's history : the customer is with us since 2/22/19 and this is his 5th order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

plz check the attachment also

Regards,
Ala Aldin

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