Subject: RE: Sadad Refund issue //1277579 // 6488368755
From: Malik Ismail <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Ala Hamood <[email-masked]>
Date: Sun, 20 Sep 2020 06:10:15 +0000

Hi Fauzan,

Refund is done.

Malik
From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Thursday, September 17, 2020 6:54 PM
To: Malik Ismail <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Ala Hamood <[email-masked]>
Subject: Re: Sadad Refund issue //1277579 // 6488368755
Importance: High

External email sender, please take precaution.
Hi Malik,

Can you please update us if the refund has been done. to close the case.

Thank you for your help.

Regards,
Fauzan

________________________________
From: "Malik Ismail" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Ala Hamood" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 13 September, 2020 11:19:43
Subject: RE: Sadad Refund issue //1277579  // 6488368755

Hi Apoorv,

Sorry for late response.

Refund will be done within 72 hrs.

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, September 12, 2020 2:30 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Ala Hamood <[email-masked]<mailto:[email-masked]>>
Subject: Sadad Refund issue //1277579 // 6488368755

External email sender, please take precaution.
Hi Team,

Please assist in closing the below case. Customer's Bank details are as follows:

The name of the beneficiary: Abd Al-Moein Abdo Ibrahim Al-Mahabi
The name of the bank: National Commercial Bank
Account number / 15254258000108
IBAN/ SA7010000015254258000108
The name of the branch: Al-Leith branch
Account Type: Saving

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Ala Hamood" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 7 September, 2020 18:25:06
Subject: Fwd: sdad Refund issue //1277579  // 6488368755

Hi Team,

Please assist in closing the below case. Customer's Bank details are as follows:

The name of the beneficiary: Abd Al-Moein Abdo Ibrahim Al-Mahabi
The name of the bank: National Commercial Bank
Account number / 15254258000108
IBAN/ SA7010000015254258000108
The name of the branch: Al-Leith branch
Account Type: Saving

Thank youf or your help!

Regards,
Apoorv

________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "malik ismail" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Ala Hamood" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 1 September, 2020 18:41:04
Subject: Re: sdad Refund issue //1277579  // 6488368755

Hi Malik,

Still, waiting for your revert.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "malik ismail" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Ala Hamood" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, August 22, 2020 5:35:18 PM
Subject: Re: sdad Refund issue //1277579  // 6488368755

Hi Malik,

Order : 6488368755
the refund was initiated on 16-07-2020 as pr hybris, However the customer is claiming that he did not receive the amount yet PFA and advise,

Regards
Shakeeb

________________________________
From: "Ala Hamood" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, August 20, 2020 11:01:18 AM
Subject: sdad Refund issue //1277579  // 6488368755

Hi Team

Problem Statement: sdad Refund issue

Order Date :May 3, 2020
ticket id : 06747047
Order ID: 6488368755
Total Price: SAR423
Identifier: SADAD
Assistance Required: Need to check and refund

Issue Description: The refund has been successful but customer still clime that he didn't receive  any amount in his account
and send his account statement and details

Best Regards
Ala Aldin

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