Subject: Refund approval.
From: Ali Atef <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sat, 19 Sep 2020 23:06:19 -0700 (MST)

Hi Team 

Problem Statement : Refund approval. 

Ticket id : 1467926 
Order Date : Mar 30, 2020 
Order ID: 6474630026 
Tracking id: 45761005533 

Issue Description : The Customer placed the order on Mar 30, 2020 and The return collection for the below items have been done under tracking ID (45943211193, D2252D7) and the customer did not get her refund yet as per to the conloc they has confirmed that they haven't received the items from the courier, However till now the customer did not get her refund. 

Case history : The customer reached out to us on 9 Sep 2020 and since then the issue was escalatedto conloc but no action has been taken. 

Customer's history : The customer is having 3 orders with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Thank you for your help! 

Best Regards, 

Atef