Subject: Call back to be arrange
From: Abhishek Bargaonkar <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sat, 19 Sep 2020 21:35:27 -0700 (MST)

Hi Team, 

Kindly arrange a callback for the customer. With reference to Customer order number 9603009947. We have checked that customer have not used any gift card in this order. 

With reference to customer order number 9603014786. We have checked that customer have used gift card with the number ending with 5005. We'd like to confirm you that order has not been placed successfully as the payment from your credit card used has been unsuccessful. The amount which has been used from gift card has been refunded back to your gift card. Same was informed to the customer. 

However, Customer is insisting that the amount should be refunded back to her credit card and amount should be used to from gift card. 

Kindly arrange a call back for the customer. 

Customer Name: Pauline Dias 
Customer Contact number: 553570902 

Regards, 
Abhishek Borgaonkar