Subject: New Reply Received - Re: Order confirmed!
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 19 Sep 2020 17:20:58 +0000

Hi Fauzan Musalman,  The customer has responded to the ticket.  Re: Order confirmed!  Ticket comment <div>One weak has passed with no action. This is only a reminder. <br>
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<div>On 9/12/2020 14:24, Szymon wrote:<br>
    
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      <div>Dear "Friends"<br>
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      <div>I'm very disappointed in such resolution of my simple request
        to cancel the order which was sent BEFORE you dispatched the
        order. For your information, 2 of your representatives (delivery
        driver and by phone) confirmed to me it's OK to reject delivery
        which will result in my order being cancelled and my money will
        be returned within 2 weeks. Now, having such unpleasant
        experience I am considering sharing it in social media unless my
        request is <u><b>resolved properly</b></u>. <br>
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      <div>Regards<br>
        Szymon <br>
      </div>
      <div class="moz-cite-prefix">On 9/12/2020 12:58, Centrepoint
        wrote:<br>
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              <div>Hi Szymon,</div>
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              <div dir="ltr">Thank you for reaching out to us and
                apologies for the delay in response.<br>
                <br>
                We would have loved to help you with this however we
                would like to inform you that once the order is placed,
                it is not possible for us to change any details. <br>
                <br>
                We apologise for any inconvenience and would request you
                to please visit the store to collect the order. <br>
                <br>
                Thank you for the understanding. Feel free to get in
                touch with us for further assistance.<br>
                <br>
                Your Friends,<br>
                The Support Team<br>
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  </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1470811