Subject: Buy 1 Get 1 issue / 9603083843
From: Rehan Khan <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>
Date: Sat, 19 Sep 2020 09:37:36 -0700 (MST)

Hi Team, 

Customer placed his order for 2 items on Sep 14, 2020 and as we can see both items are under buy 1 get 1 offer. Customer claim that he placed the order under buy 1 get 1 offer but he did not received any free item. 

We've also checked with the Jira team and they've verified that the offer is working fine. We've also tried to check on the website with the same items and offer is working properly. 

So please assist us and do the needful. 

Order number - 9603083843 
Ticket number - 1485285 

Regards 
Rehan