Subject: Knet Refund // 1457411 // 8374605730
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Rashid Gafoor Kaskar <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Ala Hamood <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, harish thakor <[email-masked]>, anju john <[email-masked]>
Date: Sat, 19 Sep 2020 09:19:42 -0700 (MST)

Hi Rashid, 

With reference to order # 8374605730 
Kent ticket: 03310502 

As per customer he still not received the refund. kindly check and update us as customer is chasing us. 

Thank you for your help. 

Regards. 
Fauzan 

From: "Ala Hamood" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Saturday, 19 September, 2020 03:31:17 
Subject: Knet Refund // 1457411 // 8374605730 

Hi Team, 

Problem Statement: Knet Refund 
Order Date : Mar 28, 2020 
Order ID: 8374605730 
Hybris ID: 03310502 

Assistance Required: Need urgent Refund checking 

Issue Description: The order placed an order which was on Full cancel request from wh and i have been escalate it finance team but no respond . However, the payment got captured REFUND_FOLLOW_ON also on 07/12/2020 . and the refund also transfer to the customer account on 07/12/2020 but the customer still asking for refund and provide us the bank statement 

Please check and process advise me to close the case 

Thank you for your help! 

Regards, 
Ala Aldin