Subject: Re: KNET // 1425670 // 8390059504
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Rashid Gafoor Kaskar <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, lessin kumar <[email-masked]>, Seeta Seeta <[email-masked]>, Ala Hamood <[email-masked]>, Shakeeb Arsalan <[email-masked]>, harish thakor <[email-masked]>, anju john <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sat, 19 Sep 2020 09:14:38 -0700 (MST)

Hi Rashid, 

Please assist us to process Knet ticket: 03600019 for order #8390059504 

Regards, 
Fauzan 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "Rashid Gafoor Kaskar" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "lessin kumar" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Ala Hamood" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "harish thakor" <[email-masked]>, "anju john" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Sunday, 6 September, 2020 23:51:39 
Subject: Re: KNET // 1425670 // 8390059504 

Hi Rashid, 

Please update us on below case. 

Thank you for your help. 

Regards, 
Fauzan 

From: "Apoorv Joshi" <[email-masked]> 
To: "Rashid Gafoor Kaskar" <[email-masked]> 
Cc: "lessin kumar" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Ala Hamood" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "harish thakor" <[email-masked]>, "anju john" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Friday, 4 September, 2020 14:59:50 
Subject: Re: KNET // 1425670 // 8390059504 

Dear Rashid, 

Kindly check and advise if there is any update on the below case. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "Lessin Kumar" <[email-masked]>, "Rashid Gafoor Kaskar" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Ala Hamood" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Harish Thakor" <[email-masked]>, "anju john" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Monday, 31 August, 2020 21:27:22 
Subject: KNET // 1425670 // 8390059504 

Hi Team, 

Please assist us on below case. 

Regards, 
Fauzan 

From: "Ala Hamood" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, 26 August, 2020 19:37:09 
Subject: KNET // 1425670 // 8390059504 

Hi Team 

Problem Statement: ON_VALIDATION_CANCELLED 

Order Date :Jun 29, 2020 
ticket id :03354014 
Order ID: 8390059504 
Total Price: KWD39.86 
Identifier: KNET 
Assistance Required: Need to check and refund 

Issue Description: The order is ON_VALIDATION_CANCELLED but the amount is captured in Payment Transactions and as hyper already refund in 07/12/2020 but the customer is demanding refund and send his account statement so we request to check this your priority basis 

plz check the attachment 

Best Regards 
Ala Aldin