Subject: Re: Refund approval //ALAHLI BANK PROMOTION // 1405332 // 6215875860 & 6214074792
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Ala Hamood <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sat, 19 Sep 2020 09:11:41 -0700 (MST)

Hi Ala, 

Jira Team already replied on the case ( the both orders check out is from CP. Hence the offer is not valid. The offer was available on Splashfashions.com (website and app)) 

Regards, 
Fauzan 

From: "Ala Hamood" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, 19 September, 2020 02:04:16 
Subject: Refund approval //ALAHLI BANK PROMOTION // 1405332 // 6215875860 & 6214074792 

Dear Team , 

Problem Statement : Refund approval //ALAHLI BANK PROMOTION 

Order Date : Aug 14, 2020 & Aug 6, 2020 
Order ID: 6215875860 & 6214074792 
Tracking ID : 621587586023999991 & 621407479223999991 
Total Price : SAR148.50 & SAR220.50 

Issue Description : the customer place the order with alahli bank with offer 10% and he didn't got the discussant, i have raised it to jira but no respond have been done 

Case history : The customer reached out to us on 19 Aug 2020 and since then no action has been taken on the issue . 

Customer's history : the customer is with us since 11/21/2018 and this is his 36th order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

jira for alahli bank 

https://landmark.atlassian.net/browse/REL-111443 

Regards, 
Ala Aldin