Subject: Refund approval // 1391267 // 6215245603
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Ala Hamood <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sat, 19 Sep 2020 09:03:22 -0700 (MST)

Hi Team, 

Kindly assist us to get refund approval for below case. 

Thank you for your help. 

Regards, 
Fauzan 

From: "Ala Hamood" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, 14 September, 2020 08:42:26 
Subject: Refund approval // 1391267 // 6215245603 

Problem Statement : Refund approval 

Ticket ID : 07392128 
Order Date : Aug 11, 2020 
Order ID: 6215245603 (Splash) 
Tracking ID : 46072094482 
Reference ID: H16E209 
Total Price : 112 SAR 
concept : SPLASH 

Issue Description : The Customer placed the order on Aug 11, 2020 and Shipping Date from our side is 8/11/2020 , the customer has be return tow items (Kappa Printed Track Suit) and i have been check with aramex NO REPLAY but as they website the return has been done to wh and have check with warehouse they said (Please note that we haven't received this Order from the courier) 

Case history : The customer reached out to us on 15 Aug 2020 and since then no action has been taken on the issue . 

Customer's history : the customer is with us since 2/22/19 and this is his 5th order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

plz check the attachment also 

Regards, 
Ala Aldin