Subject: Call Arrangement [Store Purchase]
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Abhishek Sisodia <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sat, 19 Sep 2020 08:47:56 -0700 (MST)

Hi Team, 

Kindly arrange a call back for below customer. 

Regards, 
Fauzan 

Sent: Saturday, 19 September, 2020 14:35:59 
Subject: Call Arrangement [Store Purchase] 

Hi Team, 

Ticket ID: 1290573 

Subject: Store Purchase and Missing Items 

Customer Contact Number: + 966558101457 

Customer Email ID: [email-masked] 
Region: Jeddah, KSA 

Shopping is done at City Max, Flamingo Mall, Jeddah 

Issue Description : Please arrange a call for this customer as she did a store purchase and when she reached home 6 items out of the complete order were missing. 

Case History : The customer went to the branch to inquire about these pieces and she was treated as if she was forbidden and that these pieces are in her house as the cashier said and she spoke to the branch manager and there also she could not find an appropriate response. This the reason customer is really irate and frustrated. 

The CS team has asked to clarify the case with the customer but the customer has not been clear regarding the case. 

PFA the attached store receipt for the purchase. 

Assistance Required : Please arrange the call for the customer and clarify the issue which they have faced. 

Thanks & Regards, 
Abhishek Sisodia