Subject: Re: Refund voucher validity extension //// 8360083692
From: Shivani Rani <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sat, 19 Sep 2020 07:27:34 -0700 (MST)

Hi Team, 

Any update? 

Regards, 
Shivani 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, September 13, 2020 2:08:17 PM 
Subject: Re: Refund voucher validity extension //// 8360083692 

Hi Team, 

Any update? 

Regards, 
Shivani 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, September 11, 2020 1:44:49 PM 
Subject: Re: Refund voucher validity extension //// 8360083692 

Hi Team, 

Kindly advice as customer is waiting since more than 1 month. 

Regards, 
Shivani 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Sunday, September 6, 2020 12:01:25 PM 
Subject: Re: Refund voucher validity extension //// 8360083692 

Hi Team, 

Any update? 

Regards, 
Shivani 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Monday, August 31, 2020 3:41:29 PM 
Subject: Re: Refund voucher validity extension //// 8360083692 

Hi Team, 

Any update? 

Regards, 
Shivani 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Monday, 24 August, 2020 14:35:02 
Subject: Re: Refund voucher validity extension //// 8360083692 

Hi Team, 

Any update? 

Regards, 
Shivani 

From: "Shivani Rani" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Sent: Monday, 17 August, 2020 20:12:15 
Subject: Re: Refund voucher validity extension //// 8360083692 

Hi Team, 

Any update? 

Regards, 
Shivani 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "Jessie Caparas" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shivani Rani" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Tuesday, August 11, 2020 10:26:46 PM 
Subject: Re: Refund voucher validity extension //// 8360083692 

Hi Jessie, 

Any update on below case. 

Regards, 
Fauzan 

From: "Jessie Caparas" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shivani Rani" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Sunday, 2 August, 2020 12:33:57 
Subject: RE: Refund voucher validity extension //// 8360083692 

Hi Shakeeb, 

Will revert to you on this. 

From: Shakeeb Arsalan <[email-masked]> 
Sent: Saturday, August 1, 2020 6:51 PM 
To: Jessie Caparas <[email-masked]> 
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shivani Rani <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Re: Refund voucher validity extension //// 8360083692 

External email sender, please take precaution. 

Hi Jessie, 

Please advise regarding the following concern. 

Regards 
Shakeeb 

From: "Shivani Rani" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, 1 August, 2020 18:23:09 
Subject: Refund voucher validity extension //// 8360083692 

Hi Team, 

Ticket number: 1329864 

Order number: 8360083692 

The customer got a refund voucher on 5 Dec, 2019 and he was unable to redeemed it due to COVID-19 and now it has been expired. 

I have raised jira ( [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmark.atlassian.net%2Fbrowse%2FREL-106461&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cc720308064334303241308d8362a54fe%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637318902736447121&sdata=LeFCyGEnNO3l9%2Bu7fO7D7NOY2212APRYiHX72As7QFI%3D&reserved=0 | 
REL-106461 ] ) in order to extend the validity but the jira team asking for the approval and to contact Ansh Kapur. 

The voucher details are: 

Voucher code: 8360083692-42662305-82929-36684 
value: KWD 7 
Concept: Splash fashions 

Kindly check and advice. 

Thank you for your help! 

Regards, 
Shivani 

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