Subject: RE: Refund approval.
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Malik Ismail <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Abdulqader Ahmed <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sat, 19 Sep 2020 10:30:32 +0000

Hi Shakeeb,

What is the status in fareye portal?

From: Shakeeb Arsalan <[email-masked]>
Sent: Thursday, September 17, 2020 7:28 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Abdulqader Ahmed <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund approval.

External email sender, please take precaution.
Hi Team

Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Abdulqader Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, September 15, 2020 7:49:36 PM
Subject: Refund approval.

Dear Team ,

# 1405026

Problem Statement : the order return to origin  / Refund approval.

Order Date : Aug 13, 2020
Order ID: 6215730382
Tracking ID : FP08141000129
Total Price : SAR774.

Issue Description: The Customer placed the order on  Aug 13, 2020 and shipped from our side on 8/14/20, as the hyper is IN_TRANSIT and  LMG IS Returned to Shipper ,

Case history: The customer reached out to us on  19  Aug   2020  and since then no action has been taken on  the issue .

Customer's history: as the hypris the customer with us from 8/13/20   and this the First   order for the customer

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Regards,
Abdulqader

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