Subject: RE: Refund approval.
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Abdulqader Ahmed <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sat, 19 Sep 2020 10:27:45 +0000

Hi Seeta,

What is the status of this order in fareye?

From: Seeta Seeta <[email-masked]>
Sent: Thursday, September 17, 2020 5:52 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Abdulqader Ahmed <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund approval.

External email sender, please take precaution.
Hi Team,

Need your assistance in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Abdulqader Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 17 September, 2020 19:13:51
Subject: Re: Refund approval.

Hi Team,

Any updates?

Regards,
Abdulqader
________________________________
From: "Abdulqader Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, September 14, 2020 4:40:05 PM
Subject: Refund approval.

Dear Team ,

# 1455103

Problem Statement : the order return to original  / Refund approval.

Order Date : Aug 11, 2020
Order ID: 6215297134
Tracking ID : 46071447273
Total Price : SAR793.00

Issue Description : The Customer placed the order on  Aug 11, 2020  and shipped from our side on 8/12/20, as the hyper is IN_TRANSIT and Aramex IS Returned to Shipper ,

Case history : The customer reached out to us on  04 Sep  2020  and since then no action has been taken on  the issue .

Customer's history : as the hyper the customer with us from 8/11/20   and this the first  order for the customer

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Regards,
Abdulqader

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