Subject: Re: Knet refund issue case ID: 1489203
From: Ammar Asif <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sat, 19 Sep 2020 00:22:23 -0700 (MST)

Hi team, 

apologies for the wrong templet 
ticket ID : 03566111 

but still refund is not processed for the order cancelled on validation 
i checked on Hybris but i did not find the date that you have mentioned for refund initiation . or refund follow on in payment section 
kindly assist me on this case 

regards 
ammar asif 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "Ammar Asif" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, 18 September, 2020 21:50:18 
Subject: Re: Knet refund issue case ID: 1489203 

Hi Ammar, 

Before writing any escalation please be provide us the correct details this order is on validation how it has been returned to Conloc. However the refund has been don on 9/18/20. 

Regards, 
Fauzan 

From: "Ammar Asif" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, 18 September, 2020 10:33:34 
Subject: Knet refund issue case ID: 1489203 

Problem Statement: Refund Not Processed 
Order Date : Sep 11, 2020 
Order ID: 8202559550 
Ticket ID: 03566111 
Assistance Required: Need refund for customer. 

Issue Description: the items have been returned to WH conloc under above tracking ID 

please initiate the refund if you have already received the items. 

Regards, 
Ammar Asif