Subject: Return Process status // 6215413533 // 1414933
From: Nitesh Singh <[email-masked]>
To: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Fri, 18 Sep 2020 23:31:50 -0700 (MST)

Hi Team, 

Problem Statement: Refund Not Processed 

Order Date : Aug 12, 2020 

Order ID: 6215413533 
Return Tracking ID: 40122773795 
Assistance Required: Need refund to customer 
RMA: 24071045 

Issue Description: Customer raised a return request for 3 item and handed over to the courier team. 

Tracking status shows that items returned to Warehouse, however customer didn't received the refund. As per the update received from Warehouse team, items didn't reached to Warehouse yet. We have also mailed courier team regarding the status, however we haven't received any response from them. 

Kindly look into the issue and do the needful. 

Regards, 
Nitesh