Subject: Knet Refund // 1457411 // 8374605730
From: Ala Hamood <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: fauzan musalman <[email-masked]>, Apoorv <[email-masked]>, Shakeeb arsalan <[email-masked]>
Date: Fri, 18 Sep 2020 15:01:17 -0700 (MST)

Hi Team, 

Problem Statement: Knet Refund 
Order Date : Mar 28, 2020 
Order ID: 8374605730 
Hybris ID: 03310502 

Assistance Required: Need urgent Refund checking 

Issue Description: The order placed an order which was on Full cancel request from wh and i have been escalate it finance team but no respond . However, the payment got captured REFUND_FOLLOW_ON also on 07/12/2020 . and the refund also transfer to the customer account on 07/12/2020 but the customer still asking for refund and provide us the bank statement 

Please check and process advise me to close the case 

Thank you for your help! 

Regards, 
Ala Aldin