Subject: Refund approval //Shared with Payfort//1454324 // 6220527798
From: Ala Hamood <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: fauzan musalman <[email-masked]>, Shakeeb arsalan <[email-masked]>, Apoorv <[email-masked]>
Date: Fri, 18 Sep 2020 14:45:11 -0700 (MST)

Dear Team , 

Problem Statement : Refund approval //Shared with Payfort 

Order Date : Sep 1, 2020 
Order ID: 6220527798 
Tracking ID : FP09010001449 
Total Price : SAR10 

Issue Description : 
in this case i have already raised it to jira but in payment transaction show that is rejected and manually refunded by payfort and customer still email us for the refund plz do need full as its from long time 

Case history : The customer reached out to us on 4 Sep 2020 and since then no action has been taken on the issue . 

Customer's history : the customer is with us since 1/10/2019 and this is his 13 order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

plz check the attachment 

Regards, 
Ala Aldin