Subject: Refund approval //ALAHLI BANK PROMOTION // 1405332 // 6215875860 & 6214074792
From: Ala Hamood <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: fauzan musalman <[email-masked]>, Shakeeb arsalan <[email-masked]>, Apoorv <[email-masked]>
Date: Fri, 18 Sep 2020 13:34:16 -0700 (MST)

Dear Team , 

Problem Statement : Refund approval //ALAHLI BANK PROMOTION 

Order Date : Aug 14, 2020 & Aug 6, 2020 
Order ID: 6215875860 & 6214074792 
Tracking ID : 621587586023999991 & 621407479223999991 
Total Price : SAR148.50 & SAR220.50 

Issue Description : the customer place the order with alahli bank with offer 10% and he didn't got the discussant, i have raised it to jira but no respond have been done 

Case history : The customer reached out to us on 19 Aug 2020 and since then no action has been taken on the issue . 

Customer's history : the customer is with us since 11/21/2018 and this is his 36th order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

jira for alahli bank 

https://landmark.atlassian.net/browse/REL-111443 

Regards, 
Ala Aldin