Subject: Re: ON_Cancelled Order (Refund issue) // 1300817 // 8388370753
From: Ala Hamood <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb arsalan <[email-masked]>, fauzan musalman <[email-masked]>, Apoorv <[email-masked]>
Date: Fri, 18 Sep 2020 13:02:51 -0700 (MST)

Hi team 

in this case i have raised it to finance team and no respond plz do need full help me to close the case as its from long time 

Best Regards 
Ala Aldin 

From: "Ala Hamood" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb arsalan" <[email-masked]>, "fauzan musalman" <[email-masked]>, "Apoorv" <[email-masked]> 
Sent: Thursday, August 13, 2020 10:40:18 AM 
Subject: ON_Cancelled Order (Refund issue) // 1300817 // 8388370753 

Hi Team 

Problem Statement: ON_Cancelled Order (Refund issue) 

Order Date : Jun 19, 2020 
ticket id : 03308949 
Order ID: 8388370753 
Total Price:59.32 
Identifier: KNET 
Assistance Required: Need to check and refund 

Issue Description: The order is ON_Cancelled Order but the amount is captured in Payment Transactions and REFUND_FOLLOW_ON also but the customer is demanding refund and he sent us account statement so we request to check this your priority basis 

check account statement 

Best Regards 
Ala Aldin