Subject: Re: Refund approval( the order return to original)//1214023//6490445940
From: Ala Hamood <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb arsalan <[email-masked]>, fauzan musalman <[email-masked]>, Apoorv <[email-masked]>
Date: Fri, 18 Sep 2020 12:51:44 -0700 (MST)

hi team 

in this case i have already raised it to jira with approval but in payment transaction show that is manually refunded by payfort and customer still email us for the refund plz do need full as its from long time 

Regards, 
Ala Aldin 

From: "Ala Hamood" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb arsalan" <[email-masked]>, "fauzan musalman" <[email-masked]>, "Apoorv" <[email-masked]> 
Sent: Sunday, August 2, 2020 9:57:59 PM 
Subject: Refund approval( the order return to original)//1214023//6490445940 

Dear Team , 

# 1214023 

Problem Statement : the order return to original / Refund approval. 

Order Date : May 9, 2020 
Order ID: 6490445940 
Tracking ID : CRDSAL0017953120 
Total Price :279.90 

Issue Description : The Customer placed the order on May 9, 2020 and shipped from our side on 5/11/20 , as the hyper is shipped and SAUDIPOST IS RTO , 

Case history : The customer reached out to us on 17 Jun 2020 and since then no action has been taken on the issue . 

Customer's history : as the hyper the customer with us from 2/16/20 and this the furth order for the customer 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Ala Aldin