Subject: Re: Refund has been imitated but the customer did not receive
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Hafizullah Lsm <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Fri, 18 Sep 2020 09:16:56 -0700 (MST)

Hi Hafizullah. 

Please check the statement which shared by customer the refund has been done and reflected to customer account as below. 

Regards, 
Fauzan 

From: "Hafizullah Lsm" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Friday, 18 September, 2020 10:53:44 
Subject: Refund has been imitated but the customer did not receive 

Hi Team 
Problem Statement: Refund has been imitated but the customer did not receive 

Order Date: Aug 28, 2020 
Order ID: 6219381663 
Tracking ID: 46173814120 

Assistance Required: Need to check and refund 

Issue Description: In this order following 2 items: 
162313486 - - Solid V-neck Wrap Top with Ruffled Cap Sleeves and 
162379138 - - Leopard Print Midi Skirt with Elasticised Waistband 

are PARTIALLY_CANCELLED and the refund has been initiated on 28/08/2020 (SAR45.00) and 05/09/2020 (SAR18.00) but the customer is complaining that he did not receive the refund and he sent for us bank details approval is attached so we request that you please check the order and do the needful. 

Regards 
Hafizullah