Subject: Refund approval #6483631694
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Fri, 18 Sep 2020 08:01:31 -0700 (MST)

Hi Team 

Problem Statement: Refund approval. 

Ticket ID: 1373532 
Order Date: Apr 18, 2020 
Order ID: 6483631694 (Max) 
Tracking ID: 648363169422999991 
Total Price: SAR 264 

Issue Description : The order was placed on Apr 18, 2020 and shipped in two consignments, One consignment has been delivered but the the other one ( 648363169422999991 )has not been delivered yet, as per hybris the is status is ready to shipped. 

Case history : Customer reach out to us on 11 Aug 2020. that has not received the all items for the order. we have escalated to warehouse and they have updated us that the shipment handed over to SAMSA team at 21-April-2019. but customer still claiming that he has not received the order. 

Customer's history : This is the first order of customer with us 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
​ 
Thank you for your help. 

Regards, 
Fauzan