Subject: Re: Refund approval.
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Abdulqader Ahmed <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Thu, 17 Sep 2020 08:27:31 -0700 (MST)

Hi Team 

Kindly assist regarding the following concern. 

Regards 
Shakeeb 

From: "Abdulqader Ahmed" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]> 
Sent: Tuesday, September 15, 2020 7:49:36 PM 
Subject: Refund approval. 

Dear Team , 

# 1405026 

Problem Statement : the order return to origin / Refund approval. 

Order Date : Aug 13, 2020 
Order ID: 6215730382 
Tracking ID : FP08141000129 
Total Price : SAR774. 

Issue Description: The Customer placed the order on Aug 13, 2020 and shipped from our side on 8/14/20, as the hyper is IN_TRANSIT and LMG IS Returned to Shipper , 

Case history: The customer reached out to us on 19 Aug 2020 and since then no action has been taken on the issue . 

Customer's history: as the hypris the customer with us from 8/13/20 and this the First order for the customer 

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Abdulqader