Subject: Re: Refund issue /// 8387787113
From: Shakeeb Arsalan <[email-masked]>
To: Rashid Kaskar <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Shivani Rani <[email-masked]>, anju john <[email-masked]>, Harish thakor <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Thu, 17 Sep 2020 07:27:29 -0700 (MST)

Hi Rashid 

Kindly assist regarding the following concern. 

Regards 
Shakeeb 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, September 11, 2020 2:26:23 PM 
Subject: Refund issue /// 8387787113 

Hi Team, 

Ticket: 1392281 
Problem Statement: Refund Issue 
Order Date : Jun 15, 2020 
Order ID: 8387787113 
Hybris ID: 03386121 
Assistance Required: Need urgent Refund 

Issue Description: The refund (KWD 3.25) for this order has been done on 28 July, 2020. However, customer reported that he did not receive his refund yet. He also shared the bank statement. 
​ 
​Kindly check and advice. 

Thank you for your help! 

Regards, 
Shivani