Subject: Re: Late bank transfer /// 9798840008
From: Shakeeb Arsalan <[email-masked]>
To: [email-masked]
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Shivani Rani <[email-masked]>, [email-masked]
Date: Thu, 17 Sep 2020 07:16:04 -0700 (MST)

Hi Hiren, 

Kindly assist regarding the following concern. 

Regards 
Shakeeb 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, September 15, 2020 1:49:32 PM 
Subject: Late bank transfer /// 9798840008 

Hi Team, 

Ticket: 1423551 
Order Date : Aug 22, 2020 
Order ID: 9798840008 
Hybris ID: 03569035 
Assistance Required: Need urgent refund 

Issue Description: The refund is showing "BANK_TRANSFER_IN_PROGRESS". 

The customer reported that he already contacted customer protection to raise a complaint. 

Kindly check and process it as soon as possible. 

Thank you for your help! 

Regards, 
Shivani