Subject: Re: Item delivered to warehouse but warehouse but don't have return record / 8395616079
From: Shakeeb Arsalan <[email-masked]>
To: Rehan Khan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Thu, 17 Sep 2020 07:01:32 -0700 (MST)

the customer did not the items he created the RMA for, he returned one correct item and the second one seem to be from a different order 

explain the same to the customer and check with the WH if they received the item the customer has mentioned in the ticket 
if ye find the correct order NO that the item belongs to and Create RMA for that then raise Jira 

From: "Rehan Khan" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Tuesday, September 15, 2020 9:37:39 AM 
Subject: Item delivered to warehouse but warehouse but don't have return record / 8395616079 

Hi Team, 

Customer has raised a return request for 2 items and as per the tracking number the items have been delivered to the warehouse ​but warehouse claim they don't have return record for below mentioned order. 

We've escalated to the courier team as well regarding return items but did not received any response. 
​ 
So please assist us and do the needful as soon as possible. 

Order Date: Aug 4, 2020 
Order ID: 8395616079 
Tracking ID: RP08061000123 
RMA: 43299059 

Ticket ID: 1406586 

Regards 
Rehan