Subject: RE: A/C debited but no transaction found - Ticket ID 1458363
From: Akshay Berry <[email-masked]>
To: Mohammed Athar <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Arjun Thapa <[email-masked]>
Date: Thu, 17 Sep 2020 13:27:10 +0000

Thank you Athar.

@seeta.seeta<mailto:[email-masked]> @Shakeeb Arsalan<mailto:[email-masked]> @Fauzan Ahmad, Musalman<mailto:[email-masked]> please let the customer know.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Mohammed Athar <[email-masked]>
Sent: Thursday, September 17, 2020 3:54 PM
To: Akshay Berry <[email-masked]>; Arjun Thapa <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: RE: A/C debited but no transaction found - Ticket ID 1458363

Hi Akshay,

As per the below details we could not find any credit in our account.

Thanks & Regards,
Athar Mohammed,
From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, September 16, 2020 5:33 PM
To: Arjun Thapa <[email-masked]<mailto:[email-masked]>>; Mohammed Athar <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: FW: A/C debited but no transaction found - Ticket ID 1458363
Importance: High

Hi team,

Could you please check and confirm if any amount has been captured as per the attached statement and below transaction details.

Transaction ID # 984462
Amount : 219 riyals
Dated : 05/SEP/2020

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, September 16, 2020 3:53 PM
To: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Subject: RE: A/C debited but no transaction found - Ticket ID 1458363
Importance: High

@Akshay Berry<mailto:[email-masked]>

Please check and action.

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, September 15, 2020 2:51 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: A/C debited but no transaction found - Ticket ID 1458363

External email sender, please take precaution.
Hi Team,

Can you please assist us in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 15 September, 2020 14:42:02
Subject: A/C debited but no transaction found - Ticket ID 1458363

Dear Team,
The customer is complaining that his account was debited for SAR 219.00, but there is no transaction for the said amount.

Transaction ID # 984462
Amount : 219 riyals
Dated : 05/SEP/2020

Attached images for your reference. Customer's email is [email-masked]<mailto:[email-masked]>

Kindly assist.

Regards,
Nikhil.

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