Subject: Refund Approval // 9794589992 // 1452777
From: Nitesh Singh <[email-masked]>
To: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Thu, 17 Sep 2020 03:18:48 -0700 (MST)

Hi Team, 

Problem Statement: Need refund Approval 

Order Date : ​Jul 29, 2020 

Order ID: ​9794589992 
Return Tracking ID: ​NA 
Assistance Required: Need further assistance 

Issue Description: Customer is claiming that they've returned both the items under mentioned order ID, however under Hybris, no return request has been raised.We have emailed the Warehouse team, and they have responded as : "This item # 162394493 received as short from return". 
The total price for both the items is SAR 117 
​ 
Kindly assist whether we can refund the customer. 

Regards, 
Nitesh