Subject: A/C debited but no transaction - [email-masked]
From: Nikhil Bishnoi <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>
Date: Thu, 17 Sep 2020 01:28:11 -0700 (MST)

Dear Team, 

The customer is complaining that her account was debited twice on Sept 07 under the below mentioned reference IDs. But we are unable to see any transactions on Hybris. Please find attached statement image for your reference. Kindly assist. 

The reference ID's are: 

025133005268 
025144031808 

Regards, 
Nikhil.