Subject: Re: Refund approval
From: Shakeeb Arsalan <[email-masked]>
To: Abdulqader Ahmed <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Wed, 16 Sep 2020 09:32:08 -0700 (MST)

why are you raising it for approval directly 
check if aramex returned to WH, and check if the conloc received then will proceed further 

From: "Abdulqader Ahmed" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]> 
Sent: Tuesday, September 15, 2020 4:52:00 PM 
Subject: Refund approval 

Dear Team , 

# 1473379 

Problem Statement : the order return to original / Refund approval. 

Order Date : Aug 9, 2020 
Order ID: 6214864123 
Tracking ID : 46071002574 
Total Price : SAR660. 

Issue Description : The Customer placed the order on Aug 9, 2020 and shipped from our side on 8/10/20, as the hyper is IN_TRANSIT and Aramex IS Returned to Shipper , 

Case history : The customer reached out to us on 11 Sep 2020 and since then no action has been taken on the issue . 

Customer's history : as the hyper the customer with us from 8/9/20 and this the third order for the customer 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Abdulqader