Subject: RE: refund approval case ID ;6473821628
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Malik Ismail <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Ammar Asif <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Wed, 16 Sep 2020 12:02:45 +0000

Hi Shakeeb,

Go ahead with the refund.

From: Shakeeb Arsalan <[email-masked]>
Sent: Monday, September 14, 2020 8:32 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Ammar Asif <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: refund approval case ID ;6473821628

External email sender, please take precaution.
Hi Team

Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Ammar Asif" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, September 14, 2020 7:58:29 AM
Subject: refund approval case ID ;1093295

Problem Statement :  Refund approval.

Ticket id : ​1093295

Order Date : Mar 28, 2020

Order ID: 6473821628

Tracking ID : 290082481684

Total Price : 194 KSA

Issue Description :
The order was placed on Mar 28, 2020 and he raised a return request   and he handed over the items to the courier partner on   as per the customer , he did not have any return receipt to share.

items detail:
162321223 - - Floral Printed A-line Maxi Dress with Pleated Pie Crust Neck SAR72.00 MAX
162318499 - - Floral Printed Maxi Dress with V-Neck and Bishop Sleeves SAR82.00 MAX
162087170 - - Textured Mid Waist Culottes with Elasticised Waistband SAR40.00 MAX

Case history : The customer reached out to us on 26 May 2020 and since then the issue was pending.

Customer's history : the customer is with us since 6/27/19 and this is his 14th  order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Best Regards
ammar asif

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