Subject: RE: Refund approval #6478255427
From: Jessie Caparas <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Wed, 16 Sep 2020 11:40:07 +0000

@Fauzan  Ahmad . Musalman<mailto:[email-masked]>

Please find the attached approval.

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Monday, September 14, 2020 7:50 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Refund approval #6478255427
Importance: High

External email sender, please take precaution.
Hi Team

Problem Statement: Refund approval.

Ticket ID: 1440241
Order Date:  Apr 6, 2020
Order ID: 6478255427 (BABYSHOP)
Tracking ID: 290084112418
Total Price: SAR 379

Issue Description: Customer placed order for 4 items but as per the customer he/she has only received 3 items, Under the consignment details we can see that all 4 items has been shipped/Delivered from our side.
The missing item is 162074150 - - Cambrass Carry Cot with Hood (SAR379.00) (BABYSHOP)

Case history: Customer reached out to us on 27 Jun 2020 that he has not recived on item and this case has been escalated to warehouse but no action has been taken tell now. and customer now asking to refund for the missing item.

Customer's history: This is first order of customer with us.

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Thank you for your help.

Regards,
Fauzan
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Subject: RE: Refund approval #6478255427
From: Sachin Maheshwari <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Mustehsan Siddiqui <[email-masked]>
Date: Wed, 16 Sep 2020 11:24:23 +0000

Ok proceed

Regards,

Sachin

From: Jessie Caparas <[email-masked]>
Sent: Wednesday, September 16, 2020 11:34 AM
To: Sachin Maheshwari <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Mustehsan Siddiqui <[email-masked]>
Subject: FW: Refund approval #6478255427
Importance: High

@Sachin Maheshwari<mailto:[email-masked]>

Please advise if we can refund the below missing item case which was escalated to the concern team however no reply.

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Monday, September 14, 2020 7:50 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Refund approval #6478255427
Importance: High

External email sender, please take precaution.

Hi Team

Problem Statement: Refund approval.

Ticket ID: 1440241

Order Date:  Apr 6, 2020

Order ID: 6478255427 (BABYSHOP)

Tracking ID: 290084112418

Total Price: SAR 379

Issue Description: Customer placed order for 4 items but as per the customer he/she has only received 3 items, Under the consignment details we can see that all 4 items has been shipped/Delivered from our side.

The missing item is 162074150 - - Cambrass Carry Cot with Hood (SAR379.00) (BABYSHOP)

Case history: Customer reached out to us on 27 Jun 2020 that he has not recived on item and this case has been escalated to warehouse but no action has been taken tell now. and customer now asking to refund for the missing item.

Customer's history: This is first order of customer with us.

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Thank you for your help.

Regards,

Fauzan