Subject: Re: Return Processing Request - 9795955448
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Wed, 16 Sep 2020 00:02:48 -0700 (MST)

Hi Jessie, 

Thank you for your help! 

It is done. 

Regards, 
Apoorv 

From: "Jessie Caparas" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Wednesday, 16 September, 2020 12:21:50 
Subject: RE: Return Processing Request - 9795955448 

Hi [ mailto:[email-masked] | 
@Apoorv Joshi ] 

Take the item/s back (create AWB manually) and also raise a JIRA to manually refund. 

From: Apoorv Joshi <[email-masked]> 
Sent: Wednesday, September 16, 2020 10:27 AM 
To: Escalations Dxbteam <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]> 
Subject: Return Processing Request - 9795955448 

External email sender, please take precaution. 

Hi Team, 

With reference to the order number: 9795955448 

AWB: 46035167640 

As per the tracking we have already received this order back in warehouse on Aug 15, 2020. Customer contacted us on Aug 11, 2020 and reported that he has received all the wrong items in this order. Please find attached images for the same. 

We have asked the conloc team to process the following RMA: 43312254 but no response in over 72 hours. Customer is now threatening for consumer court. 

Please assist in closing this case. 

Thank you for your help! 

Regards, 

Apoorv 
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