Subject: RE: Refund approval. 6206592898
From: Ksaconloc Returns <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Jessie Caparas <[email-masked]>, Olm Riyadh <[email-masked]>, Malik Ismail <[email-masked]>, seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Mohammed Awad MohammedGaily <[email-masked]>, Haithm Saeed <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Wed, 16 Sep 2020 06:37:27 +0000

Dear Shakeeb
Greetings

Process done

Regards,
Dineshbabu.E
Conloc Returns
Ext – 4647

From: Shakeeb Arsalan <[email-masked]>
Sent: Monday, September 14, 2020 4:56 PM
To: Ksaconloc Returns <[email-masked]>; Mohammed Awad MohammedGaily <[email-masked]>
Cc: Jessie Caparas <[email-masked]>; Olm Riyadh <[email-masked]>; Malik Ismail <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Haithm Saeed <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund approval. 6206592898

External email sender, please take precaution.
Hi Team,

RMA : 24167143 has been created, Please process.

Regards
Shakeeb

________________________________
From: "Ksaconloc Returns" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Olm Riyadh" <[email-masked]<mailto:[email-masked]>>, "Mohammed Awad MohammedGaily" <[email-masked]<mailto:[email-masked]>>
Cc: "Malik Ismail" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Haithm Saeed" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, September 14, 2020 7:12:17 PM
Subject: RE: Refund approval.  6206592898

Dear Shakeeb
Greetings

Please note that we received this Order and there is No RMA for this Order.

Regards,
Dineshbabu.E
Conloc Returns
Ext – 4647

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Monday, September 14, 2020 3:47 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Olm Riyadh <[email-masked]<mailto:[email-masked]>>; Mohammed Awad MohammedGaily <[email-masked]<mailto:[email-masked]>>
Cc: Malik Ismail <[email-masked]<mailto:[email-masked]>>; Ksaconloc Returns <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Haithm Saeed <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund approval. 6206592898

External email sender, please take precaution.
Hi Team,

Any update on the below concern?

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Malik Ismail" <[email-masked]<mailto:[email-masked]>>, "Olm Riyadh" <[email-masked]<mailto:[email-masked]>>, "Ksaconloc Returns" <[email-masked]<mailto:[email-masked]>>, "Mohammed Awad MohammedGaily" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Haithm Saeed" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, September 6, 2020 11:22:08 AM
Subject: RE: Refund approval.  6206592898

@Olm Riyadh<mailto:[email-masked]> has this been returned to the warehouse?

In Fareye it is still showing as RTO out for delivery from July 22.

@Ksaconloc Returns<mailto:[email-masked]> @Mohammed Awad MohammedGaily<mailto:[email-masked]> kindly confirm as well.

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, September 5, 2020 12:11 PM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Haithm Saeed <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund approval. 6206592898

External email sender, please take precaution.
Hi Team

Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Haithm Saeed" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, August 30, 2020 7:05:57 PM
Subject: Refund approval.

Hi Team
​
Problem Statement : Refund approval.

Ticket id : 1435415
Order Date : Jul 7, 2020
Order ID: 6206592898
Tracking id: FP07090001580

Total Price : SAR361.80

Issue Description : The Customer placed the order on Jul 7, 2020 and it is pending since then the order was marked as "IN_ TRANSIT" and we are  track  showing RTO OFD this order . However till now the order not delivered to customer.

Case history : The customer reached out to us on 30 Aug 2020 and we have escalated the issue to the courier team many times but we did not get any response from there side.

Customer's history : The customer is having 5th   order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.
​
Thank you for your help!

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com