Subject: RE: Refund approval. 6493455731
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Malik Ismail <[email-masked]>, ArishLaila <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Haithm Saeed <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Wed, 16 Sep 2020 06:23:10 +0000

@Shakeeb Arsalan<mailto:[email-masked]>

Go ahead with the refund.

@ArishLaila<mailto:[email-masked]> please confirm how many packages were handed over to SHIPA.

They didn’t provide POD as wlel.

From: Shakeeb Arsalan <[email-masked]>
Sent: Tuesday, September 15, 2020 2:09 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Haithm Saeed <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund approval. 6493455731

External email sender, please take precaution.
Hi Team

Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Haithm Saeed" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, September 11, 2020 8:57:57 PM
Subject: Refund approval.

Hi Team,

Problem Statement: Refund approval.

Order Date: :May 22, 2020

Order ID: 6493455731

Tracking ID: S001334038910
 The missing items are 160046860 - - Moroccan Printed Table (quantity 4) SAR196

Issue Description: The order placed the order on May 22, 2020 and delivered to customer on 6/22/20 . But customer claiming that he has not all item only rececving 6 pieces the order name   (160046860 - - Moroccan Printed Table quantity (10)   as per hybris the all item has been shipped and delivered from our side.

Case history: Customer reach out to us on 25 June   2020, that there is one item is missing from his order and not received it. we have escalated to warehouse to update us many times but we did not get any update. and customer is chasing us for refund.

Customer's history: Customer is with us since  4/22/20 and has 4  completed orders.

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Thank you for your help.

Regards,
Haithm

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