Subject: New Reply Received - Replacment or Cancel
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 16 Sep 2020 06:02:28 +0000

Hi Fauzan Musalman,  The customer has responded to the ticket.  Replacment or Cancel  Ticket comment <div dir="ltr">
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<font>Dear Sir/Madam,</font><div><font>I am sorry to inform you that I requested you to replace or Cancel my order. your aramex partner did not respond and tracking no has been canceled. so i request you to please proceed with the replacement as soon as possible.</font></div>
<div><font>Thanks,</font></div>
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<div>On Sat, Aug 22, 2020 at 1:04 PM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Zuned,<br>
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<div dir="ltr">Thank you for reaching out to us and apologies for the delay in response.<br><br>We can see that your order # 6216629134 has been delivered to you on Aug 19, 2020. We are very sorry to see that you have received an incorrect product and we extremely apologise for this mistake. We would like to assure you that this is not typical of the experience we offer and to correct this we have an easy return policy.<br><br>We  have already raised a return request and delivery partner Aramex has been assigned to collect the item. For your reference, the tracking ID is 46172420836. <br><br>We really appreciate your patience and cooperation in this regard. Please reach out to us for any further assistance.<br><br>Your Friends,<br>The Support Team<br>
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<div style="font:inherit;margin:0px;padding:0px;border:0px;vertical-align:baseline;color:inherit">       <font color="#ff00ff" style="background-color:rgb(238,238,238)">Have a Good Day</font>
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<div style="font:inherit;margin:0px;padding:0px;border:0px;vertical-align:baseline;color:inherit">     <font style="background-color:rgb(102,102,102)"> <font color="#0000ff">Best Regards,</font></font>
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<div dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt"><span style="font-size:30pt;font-family:Arial;color:rgb(166,77,121);background-color:transparent;vertical-align:baseline;white-space:pre-wrap">Zuned Ansari</span></div>
<div dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt"><span style="font-size:18pt;font-family:Arial;color:rgb(166,77,121);background-color:transparent;vertical-align:baseline;white-space:pre-wrap">Sales Consultant</span></div>
<div dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt"><span style="font-size:18pt;font-family:Arial;color:rgb(56,118,29);background-color:transparent;font-weight:700;vertical-align:baseline;white-space:pre-wrap">AL-HENNA TRADING GROUP</span></div>
<div dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt"><span style="font-size:18pt;font-family:Arial;color:rgb(32,18,77);background-color:transparent;font-weight:700;vertical-align:baseline;white-space:pre-wrap">SAUDI ARABIA - RIYADH</span></div>
<div dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt"><span style="font-size:18pt;font-family:Arial;color:rgb(32,18,77);background-color:transparent;font-weight:700;vertical-align:baseline;white-space:pre-wrap">P.O BOX 18231-RIYADH 11415</span></div>
<div dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt"><span style="font-size:18pt;font-family:Arial;color:rgb(32,18,77);background-color:transparent;font-weight:700;vertical-align:baseline;white-space:pre-wrap">FAX: +966114080814</span></div>
<div dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt"><span style="font-size:18pt;font-family:Arial;color:rgb(32,18,77);background-color:transparent;font-weight:700;vertical-align:baseline;white-space:pre-wrap">MOB: +966591573215</span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1405050