Subject: RE: Refund has been imitated but the customer did not receive
From: Malik Ismail <[email-masked]>
To: seeta.seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Hafizullah Lsm <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Wed, 16 Sep 2020 05:21:13 +0000

Hi Seeta,

Please get bank details.

Malik
From: Seeta Seeta <[email-masked]>
Sent: Tuesday, September 15, 2020 4:07 PM
To: Malik Ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Hafizullah Lsm <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund has been imitated but the customer did not receive

External email sender, please take precaution.
Hi Malik,

Can you please assist us in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Hafizullah Lsm" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 15 September, 2020 10:01:13
Subject: Refund has been imitated but the customer did not receive

Hi Team

Problem Statement: Refund has been initiated but the customer did not receive

Order Date: Apr 9, 2020
Order ID: 6479465378

Tracking ID : 45765553654
Order Status: NOT_DELIVERED
Display Order Status: Returned
Payment Transactions: SUCCESSFUL
Total Price: SAR 674.64
Identifier: SADAD

Assistance Required: Need to check and refund

Issue Description: The order is NDR and  refund has not been initiated successfully on 19/07/2020 but the customer is complaining that he did not receive the refund and he sent for us bank details, PDF file is attached so we request that you please check the order and do the needful.

Regards
Hafizullah

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