Subject: Re: Cancellation for CnC Order ID 9798572849 - Ticket ID 1424322
From: Shakeeb Arsalan <[email-masked]>
To: Nikhil Bishnoi <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Tue, 15 Sep 2020 05:56:46 -0700 (MST)

the order now is marked as ready for pickup 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Saturday, September 12, 2020 1:57:54 PM 
Subject: Cancellation for CnC Order ID 9798572849 - Ticket ID 1424322 

Dear team, 
Problem Statement: Late Shipping 
Order Date : 21/08/2020 
Order ID: 9798572849 
Tracking ID: 979857284999990001 
Store ID: Splash21470 
Assistance Required: Need Urgent Delivery 

Issue Description: As per the Hybris the status of the shipment is 'Ready to Shipped'. Kindly arrange the delivery to the store asap. 

THE CUSTOMER WISH TO CANCEL THE ORDER NOW AND LOOKING FOR THE REFUND. 

The same was escalated to WH, but no response. The customer came to us with the issue on Aug 25. The customer is with us since May 2020 and has placed 19 orders with us. 

Kindly assist. 

Regards, 
Nikhil.