Subject: Re: Refund has been imitated but the customer did not receive
From: Seeta Seeta <[email-masked]>
To: malik ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Hafizullah Lsm <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Tue, 15 Sep 2020 05:06:43 -0700 (MST)

Hi Malik, 

Can you please assist us in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Hafizullah Lsm" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Tuesday, 15 September, 2020 10:01:13 
Subject: Refund has been imitated but the customer did not receive 

Hi Team 

Problem Statement: Refund has been initiated but the customer did not receive 

Order Date: Apr 9, 2020 
Order ID: 6479465378 

Tracking ID : 45765553654 
Order Status: NOT_DELIVERED 
Display Order Status: Returned 
Payment Transactions: SUCCESSFUL 
Total Price: SAR 674.64 
Identifier: SADAD 

Assistance Required: Need to check and refund 

Issue Description: The order is NDR and refund has not been initiated successfully on 19/07/2020 but the customer is complaining that he did not receive the refund and he sent for us bank details, PDF file is attached so we request that you please check the order and do the needful. 

Regards 
Hafizullah