Subject: Re: Missing Item BABYSHOP TEAM // Refund approval Order ID: 6213932908
From: Shakeeb Arsalan <[email-masked]>
To: Ebrahim <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 15 Sep 2020 02:41:55 -0700 (MST)

Hi Ebrahim, 

as long as it is missing part not the whole item is missing then you have to arrange for return. 

Note : from now on do not raise missing item escalation if it was regarding missing part, Just ask the customer to return 

From: "Ebrahim" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, September 11, 2020 12:28:07 PM 
Subject: Re: Missing Item BABYSHOP TEAM // Refund approval Order ID: 6213932908 

Hi Team, 

Any updates? 

Regards, 
Ebrahim Hageb 

From: "Ebrahim Abduljalil. Qasem" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, 8 September, 2020 16:22:00 
Subject: Missing Item BABYSHOP TEAM // Refund approval Order ID: 6213932908 

Hi Team 

Problem Statement: Missing Item BABYSHOP TEAM // Refund approval. 
Order Date : Aug 5, 2020 
Order ID: 6213932908 
Tracking ID: FP08050001681 
Delivery Date: Aug 6, 2020 
Item ID: 161595550 
​Item price: 115 

Issue Description : The Customer placed the order on 29th of Apr, and it is pending since then, Customer emailed us informing that he placed order for (Luvena Fortuna Plush Animal and Blanket Set) and there is a piece is missing. Customer also shared us the picture of the item which they received. 

Case history : The customer reached out to us on 15th of Aug and since then no action has been taken on this issue. 

Customer's history : The customer is with us since 8/10/2018 and this is his 10th order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards, 
Ebrahim Hageb