Subject: RE: Missing items // 1458653 // 6221065827
From: ArishLaila <[email-masked]>
To: Malik Ismail <[email-masked]>, seeta.seeta <[email-masked]>, Jessie Caparas <[email-masked]>, Bm Olmjeddah <[email-masked]>, Olm Jeddah <[email-masked]>, Jed Conlocops2 <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Mohd. Jamal Akhtar" <[email-masked]>, Apoorv Joshi <[email-masked]>, Ala Hamood <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Tue, 15 Sep 2020 09:30:52 +0000

Hi Malik- mention item was shipped and delivered to customer end with 2 container.

Dear Ali- Please check once your side any pending item available OR not

From: Malik Ismail <[email-masked]>
Sent: Tuesday, September 15, 2020 12:01 PM
To: seeta.seeta <[email-masked]>; Jessie Caparas <[email-masked]>; ArishLaila <[email-masked]>; Mohammad Ayaz <[email-masked]>; ksalmglogistics Rydconloc <[email-masked]>
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Ala Hamood <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Missing items // 1458653 // 6221065827

Hi Team,

Please confirm if item 162533360 was shipped or not. FP09051000156

Malik
From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, September 15, 2020 11:24 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Ala Hamood <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Missing items // 1458653 // 6221065827

External email sender, please take precaution.
Hi Team,

We request you to assist us in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Ala Hamood" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 14 September, 2020 09:57:05
Subject: Re: Missing items // 1458653 // 6221065827

hi team

any update

Best Regards,
Ala Aldin
________________________________
From: "Ala Hamood" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "fauzan musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, September 8, 2020 7:43:37 PM
Subject: Missing items // 1458653 // 6221065827

Dear Team,

Problem Statement: Missing items
Order Date: Sep 3, 2020
Order ID: 6221065827
Tracking ID: FP09051000156
Concept : BABYSHOP

Assistance Required: Need missing item

Issue Description: Customer placed order for 3 items but as per the customer she has only received 2 items, Under the consignment details we can see that all 3 items has been shipped/Delivered from our side.

The missing item is 162533360 - - Disney Spider-Man Print Foldable Table and Chair price 139 SAR

Case history : The customer reached out to us on  6 Sep 2020  and i have escalate it to wh 2 times  since then no action has been taken on  the issue .

Customer's history : the customer is with us since 1/12/2020  and this is his 6th order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Best Regards,
Ala Aldin

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