Subject: RE: Refund approval (Late Shipping ) // 1456036 // 6483609060
From: Malik Ismail <[email-masked]>
To: seeta.seeta <[email-masked]>, Jessie Caparas <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Ala Hamood <[email-masked]>, Escalations Dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Tue, 15 Sep 2020 07:44:10 +0000

Hi Seeta,

Checking with WH.

Regards,
Malik
From: Seeta Seeta <[email-masked]>
Sent: Tuesday, September 15, 2020 11:22 AM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Ala Hamood <[email-masked]>; Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Re: Refund approval (Late Shipping ) // 1456036 // 6483609060

External email sender, please take precaution.
Hi Team,

Need your advice in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "jessie caparas" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Ala Hamood" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 13 September, 2020 14:32:31
Subject: Re: Refund approval (Late Shipping  ) // 1456036 // 6483609060

Hi Jessie,

Can you please assist in getting the following order cancelled as it is pending since Apr 18th and the WH is not replying or taking any action.

Regards
Shakeeb

________________________________
From: "Ala Hamood" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, September 7, 2020 7:23:54 PM
Subject: Refund approval (Late Shipping  ) // 1456036 // 6483609060

Dear Team ,

Problem Statement: Refund approval Late Shipping
Order Date:Apr 18, 2020
Order ID: 6483609060
Tracking ID: 648360906023999991
Total Price : SAR409.75
 concept : max

Assistance Required: Need refund for customer.

Issue Description : the customer placed the order on Apr 18, 2020 and till now he didn't receive his order so he emailed us and asking for refund

Case history : The customer reached out to us on  5 Sep 2020 and since then no action has been taken on  the issue  .

Customer's history : the customer is with us since  4/7/2020  and this  is  the 3rd order with us  .

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Regards,
Ala Aldin

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