Subject: Re: Missing items // 1458653 // 6221065827
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>, malik ismail <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Ala Hamood <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Tue, 15 Sep 2020 00:23:47 -0700 (MST)

Hi Team, 

We request you to assist us in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Ala Hamood" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, 14 September, 2020 09:57:05 
Subject: Re: Missing items // 1458653 // 6221065827 

hi team 

any update 

Best Regards, 
Ala Aldin 

From: "Ala Hamood" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "fauzan musalman" <[email-masked]>, "Shakeeb arsalan" <[email-masked]>, "Apoorv" <[email-masked]> 
Sent: Tuesday, September 8, 2020 7:43:37 PM 
Subject: Missing items // 1458653 // 6221065827 

Dear Team, 

Problem Statement: Missing items 
Order Date: Sep 3, 2020 
Order ID: 6221065827 
Tracking ID: FP09051000156 
Concept : BABYSHOP 

Assistance Required: Need missing item 

Issue Description: Customer placed order for 3 items but as per the customer she has only received 2 items, Under the consignment details we can see that all 3 items has been shipped/Delivered from our side. 

The missing item is 162533360 - - Disney Spider-Man Print Foldable Table and Chair price 139 SAR 

Case history : The customer reached out to us on 6 Sep 2020 and i have escalate it to wh 2 times since then no action has been taken on the issue . 

Customer's history : the customer is with us since 1/12/2020 and this is his 6th order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards, 
Ala Aldin