Subject: RE: Refund Not Processed // 1450256 // 6217032247 & 6215190978
From: Malik Ismail <[email-masked]>
To: seeta.seeta <[email-masked]>, Jessie Caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Ala Hamood <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Tue, 15 Sep 2020 06:55:35 +0000

Hi Seeta,

Please go ahead for refund for both orders.

Regards,
Malik
From: Seeta Seeta <[email-masked]>
Sent: Monday, September 14, 2020 4:27 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Ala Hamood <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund Not Processed // 1450256 // 6217032247 & 6215190978

External email sender, please take precaution.
Hi Team,

Can you please assist us in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Ala Hamood" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 13 September, 2020 19:01:34
Subject: Fwd: Refund Not Processed // 1450256 // 6217032247 & 6215190978

Dear Team ,

# 07393208

Problem Statement : Refund approval

Order Date : Aug 11, 2020
Order ID: 6215190978
Tracking ID : 46072094714
Reference ID: H16E21F
Total Price : 115 SAR
concept : SPLASH

Issue Description : The Customer placed the order on Aug 11, 2020  and Shipping Date from our side is 8/12/2020 , the customer has be return tow items (Printed T-shirt with Round Neck and Short Sleeves) & (Full Length Printed Mid Waist Jog Pants with Pocket Detail) and i i have been check with aramex  they said (As per our system, the collection was cancelled as the customer had no shipment to return.) and have check with warehouse  they said (Please note that we haven't received this 6215190978 Order from the courier) so plz got approval and help us to close this case .

Case history : The customer reached out to us on  2 Sep 2020  and since then no action has been taken on the issue .

Customer's history : the customer is with us since 9/13/2018 and this is his 50th order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

plz check the attachment also

Regards,
Ala Aldin

________________________________
From: "Ala Hamood" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "fauzan musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, September 5, 2020 2:30:08 PM
Subject: Refund Not Processed // 1450256 // 6217032247 & 6215190978

Dear Team ,

# 07404130
Problem Statement: Refund Not Processed
Order Date:Aug 19, 2020
Order ID: 6217032247
Tracking ID: 46172600073
RMA: 24070623
Total Price :  125 SAR

Assistance Required: Need refund for customer.
Issue Description: As per the Aramex website the return items has been returned to WH on 08/29/ 2020 and 08/15/2020 and till now the RMA not processed kindly check and process the RMA asap and update us.

concept : SPLASH

Case history : The customer reached out to us on  2 Sep 2020 and since then no action has been taken on  the issue .

Customer's history : the customer is with us since  9/7/2018  and he is old customer with us this order its 50th  .

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Regards,
Ala Aldin

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