Subject: Re: Refund approval Late Shipping // 1461702 // 6492674363
From: Sankar T <[email-masked]>
To: "Vijay mandal (TCS)" <[email-masked]>, Malik Ismail <[email-masked]>, seeta.seeta <[email-masked]>, Jessie Caparas <[email-masked]>, LMG OMS <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Ala Hamood <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Tue, 15 Sep 2020 06:21:22 +0000

Hi all,

Mentioned order is cancelled in hybris.

Thanks,
Sankar.

From: "Vijay mandal (TCS)" <[email-masked]>
Date: Monday, 14 September 2020 at 8:48 PM
To: Malik Ismail <[email-masked]>, "seeta.seeta" <[email-masked]>, Jessie Caparas <[email-masked]>, LMG OMS <[email-masked]>, Sankar T <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Ala Hamood <[email-masked]>, Escalations Dxbteam <[email-masked]>
Subject: RE: Refund approval Late Shipping // 1461702 // 6492674363

Hi Malik,
Order ID 6492674363 is cancelled in OMS as LIT.

@Sankar T<mailto:[email-masked]> please cancel this in Hybris too.

Thanks & regards,

Vijay Mandal
LMG-OMS Support Executive
+91 7003673057
[email-masked]

From: Malik Ismail <[email-masked]>
Sent: Monday, September 14, 2020 6:56 PM
To: seeta.seeta <[email-masked]>; Jessie Caparas <[email-masked]>; Vijay mandal (TCS) <[email-masked]>; LMG OMS <[email-masked]>
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Ala Hamood <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Refund approval Late Shipping // 1461702 // 6492674363

Hi @Vijay mandal (TCS)<mailto:[email-masked]>, @LMG OMS<mailto:[email-masked]>,

Please assist to cancel order 6492674363. Pending since May.

INC0852676

Regards,
Malik
From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Monday, September 14, 2020 5:12 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Ala Hamood <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund approval Late Shipping // 1461702 // 6492674363

External email sender, please take precaution.
Hi Team,

Can you please assist us in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Ala Hamood" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 14 September, 2020 09:53:11
Subject: Re: Refund approval Late Shipping //  1461702  // 6492674363

hi team

Any Update

Regards,
Ala Aldin
________________________________
From: "Ala Hamood" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "fauzan musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, September 7, 2020 8:17:38 PM
Subject: Refund approval Late Shipping //  1461702  // 6492674363

Dear Team ,

Problem Statement: Refund approval Late Shipping
Order Date:May 18, 2020
Order ID: 6492674363
Tracking ID:  Not generate
Total Price SAR299
 concept :LIFESTYLE

Assistance Required: Need refund for customer.

Issue Description : the customer placed the order on May 18, 2020 and till now he didn't receive his order so he emailed us and asking for refund

Case history : The customer reached out to us on  7 Sep 2020  and since then no action has been taken on  the issue  .

Customer's history : the customer is with us since  5/18/2020  and this  is  the 1st order with us  .

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Regards,
Ala Aldin

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