Subject: Ticket Assigned - Re: We’ve received your online return request.
From: Splash <[email-masked]>
To: [email-masked]
Date: Tue, 15 Sep 2020 05:58:35 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Re: We’ve received your online return request. Hello,
I still have not received any call from the courier company to pick up the item. 
Please advise.
Thank you. 

Sent from Yahoo Mail on Android 
 
  On Tue, Aug 25, 2020 at 6:45 PM, Splash Fashions<[email-masked]> wrote:    
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Thank you for submitting your return request

Hi Ritchell Panganiban, you’re almost there! You can finish returning this product in a few easy steps:
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1. Confirm your pick-up
 
Our courier partner will call you to arrange your return pick-up. Your pick-up should take place in 3-5 business days.
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2. Box up your return
 
 Wrap and seal your product in its original packaging, and ensure that all tags are intact. 
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3. Hand over your return
 
Hand over the package to our courier partner and they will give you an acknowledgement receipt.
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4. Receive your refund
 
 Your product will take 2-3 business days to reach our warehouse. It will take us 1-2 business days from the time we receive your return to conduct a quality check and issue your refund. 
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Here's how your refund works:
    
   - If you’ve paid by Cash on Delivery, your refund will be credited to your My Credit balance under your account.
   - Refunds to your Credit Card or Debit Card may take 4-15 business days to process.
   - Refunds for any Shukrans, Gift Cards or Return Vouchers you’ve spent will also be credited to your My Credit balance.
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 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1482102