Subject: Re: Amount deducted from KNET
From: Shakeeb Arsalan <[email-masked]>
To: Rashid Kaskar <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Mohammad Shafeeque <[email-masked]>, escalations dxbteam <[email-masked]>, Harish thakor <[email-masked]>, anju john <[email-masked]>
Date: Mon, 14 Sep 2020 09:39:02 -0700 (MST)

Hi Rashid 

Kindly assist regarding the following concern. 

Regards 
Shakeeb 

From: "Mohammad Shafeeque" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Sunday, September 13, 2020 7:50:22 PM 
Subject: Amount deducted from KNET 

Hi Team, 

With reference to the Email ID : [email-masked] 

Customer claims that he tried to place order but the money was deducted twice from the account and no order was placed. 

Please check the below details and advise: 

Transaction ID : 2023912 900053593 

Noting the customer asserted these 2 numbers are transactions ID 
Amount deducted : 
First amount: KWD 25.50 

Second amount: KWD 24.00 

Date : Sep / 08/ 2020 

Please check and advise urgently. Find the attachment 

Best Regards 
Shafeeque