Subject: Re: Transfer money _8393131066
From: Shakeeb Arsalan <[email-masked]>
To: Haedar Mohammad <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Mon, 14 Sep 2020 09:17:47 -0700 (MST)

Hi Haedar, 

PFA and create ticket on hybris as mentioned in the attachment. 

NOTE : 

in the below scenarios there is no need to raise zimbra from now on, all u have to do is create ticket on hybris as mentioned in the attachment. 

Please follow the same Subject Line and Comment of each of the below scenarios when you are creating Knet ticket on hybris. 

1- On validation Cancelled when there is no capture on hybris: 

Subject Line: 
Knet refund - 

Comment: 
The order has been cancelled on validation. and the customer is saying that the amount has been deducted under the following transaction ID ******* 
Amount to be refunded : KWD **** 

2- transfer My Credit to Knet: 

Subject Line: 
Transfer the deleted My Credit Amount to the customer's Knet Acount 

Comment : 
KWD *** has been deleted by the tech team from the customer's My Credit, Please arrange the refund for the same. 

3- Transfer RV value to the customer's Knet Account. 

Subject Line: 
Transfer the deactivated RV Amount to the customer's Knet Acount - 

Comment : 
RV value of KWD *** has been deactivated by the tech team , Please arrange the refund for the same. 

Regards 
Shakeeb 

From: "Haedar Mohammad" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, September 14, 2020 3:22:31 AM 
Subject: Transfer money _8393131066 

Ticket 1455337 

Dear Team 

Order ID _8393131066 

Customer requested us to transfer the money from My credit to his account as he has paid through it , however , we deactivate the customer credit https://landmark.atlassian.net/browse/REL-108796 

Please check and advise 

Regards 
Haedar